San Diego’s Own Legal Reprographics Grows up To Become Part of DTI, The Nation’s Largest, Privately Held Independent Providers of Discovery Solutions, Facilities Management, And Knowledge Process Services
Since 1991, Legal Reprographics has served as San Diego attorneys’ right hand man when it comes to copying, scanning, hosting and electronic discovery. Widely considered the premiere litigation support firm in San Diego, Legal Reprographics earned its well deserved reputation as the hometown favorite for firms as the direct result of its experience and accomplishments. That experience includes that of Alex Marjanovic, Drew Deal, Adam Barry and Vincent Fitzgerald, all familiar faces in the San Diego legal community for years.
It was precisely this reputation for tenured expertise in the litigation support field that caught the eye of DTI, the nation’s largest independent provider of discovery solutions, facilities management, and knowledge process outsourcing. Recognizing the talent, the familiarity with the needs of San Diego attorneys, the tenure of the employees and above all, the exceptional customer service model utilized by Legal Reprographics, DTI acquired the company in the fall of 2011.
“Locally and nationally, DTI is led by a team of professionals with tremendous skills and expertise,” says Marjanovic, Regional Sales Director for DTI. “But more importantly, we are passionate about promoting a corporate culture of respect, quality service, accountability and success. Legal Reprographics had a very similar corporate culture. The acquisition brought together the world class technology of DTI, and the local support and commitment of Legal Reprographics, Inc.,” he adds.
With its more than 50 geographic markets, 2,300 full-time employees, and state of the art data centers in Atlanta, GA and Kirkland, WA, the technology, local support and commitment he’s speaking of are frankly unmatched. DTI’s acquisition provided the local company with unlimited technological support. Moreover, DTI boasts more than 50 Project Managers and Litigation Consultants. Legal Reprographics Inc., for its part, brought in long term experience and familiarity with the San Diego market. “The average tenure of our production department is 12 years, the average tenure of our data/electronic discovery department is 7 years and the average tenure of our sales team is 7 years. This experience coupled with our large national DTI network has helped us secure the trust of small law offices to large international firms located here in San Diego,” Marjanovic says.
The familial trust that the DTI San Diego team brings to the table is probably best illustrated by the words of its local clients. Tim Pestotnik of Pestotnik + Gold, LLP said it this way “DTI wrote the book on customer service. Their devotion to providing the best service out there sets them apart from their competitors. Alex and his team at DTI complete our jobs correctly and on time, whether it’s something simple or complex. We routinely rely on Alex, Beau Towers and the rest of their team to advise us on e-Discovery plans and to handle detailed ESI processing. DTI is constantly thinking about the best way to serve us and our clients. Importantly, they keep the bottom line in mind, which our clients always appreciate. They are a valuable resource that we do not take for granted.”
Ron Getchey, Partner with McKenna Long & Aldrich also recognizes the value that DTI’s experience, and cutting edge technology offers saying, “We had a massive job that had to be done in an extremely short time frame (2 days at most). The job was about 200 different claim files totaling around 100,000 pages, plus the creation of 200 electronic files for additional documents that we were adding to the existing database. The project required an enormous amount of work with intricate coordination to create and assemble the electronic databases, sequence the documents and dates, label and copy and collate the documents. In total, we needed somewhere near 100,000 pages.
We learned at 8 or 9 o’clock Friday night that the vendor who undertook to do this job was not going to be able to do it. I needed to ship the documents no later than Sunday afternoon. We contacted Alex. He was at the Padres game, but left at once to meet with us. He then orchestrated and supervised the coordination and completion of the project; working almost all night. We didn’t get the first complete set of data to him until after 2 a.m. on Saturday morning.
Alex delivered the first several boxes by 10 a.m. Saturday morning and continued delivering in phases; giving us the time we needed to complete our piece of the work until all were completed Sunday morning. We met our shipping deadline. Virtually every other company we approached not only told us that it was impossible, but also acted like we were a bit off of our rocker for asking. Alex simply took the problem in hand and figured out a way to get it done, instead of accepting failure.”
The Next Generation of Litigation Support
For Marjanovic and Drew Deal, DTI’s Managing Partner in San Diego, that kind of unwavering support to the local community it serves is only being enhanced by the new offerings DTI affords its clients. For example, in 2004, DTI created LitWorks™, the first training division of its kind that is exclusively focused on teaching litigation support best practices to the industry at large, and across the country. Moreover, DTI is actively involved in creating and offering MCLEs & Seminars. (Marjanovic has personally taught more than 650 people, via hosting one MCLE more than 30 times). Yet it is not just clients of DTI whom the DTI team wants to reach. “We want to educate everyone about the advances in technology. From law firms’ I.T. departments to paralegals and attorneys, we focus on sharing our insight with everyone-those who work with us and those who don’t,” says Deal.
And there is a lot of education to be done, he adds. “DTI’s end-to-end solutions for electronic discovery including data mapping, document deletion and retention policy consultation, early case assessment, forensic data collection, data processing and an array of hosting platforms to meet a variety of litigation support needs that are three steps ahead of the game. Copying and scanning are still services that we provide but now we have so much more to offer. We have our own attorney consultants and certified forensic collectors, who can serve as expert witnesses. We provide a variety of data hosting solutions, Technology Assisted Review and more.”
Clearly for the homegrown team of Marjanovic, Deal, Barry and Fitzgerald, the future of their work in the local community will be firmly rooted in its commitment to delivering personalized service, but with additional added manpower. From boutique firms to contracts with top national law firms, the San Diego DTI management team is very clear on the role that DTI will continue to fill for its loyal clients, “DTI helps clients remain focused on their core competencies, while lowering overall costs, reducing risk, and improving discovery and document management practices, without sacrificing quality or the personal service they have come to rely on.”
501 West Broadway, Suite 400
San Diego, CA 92101
Filed Under: Featured Stories
About the Author: Jennifer Hadley is a Staff Writer for Attorney Journal